About The Book

The Hearing Aid Dispensing Training Manual, Second Edition remains a vital resource for individuals studying for their state practical licensing examination in hearing aid dispensing.

The manual focuses on competency for the practical sections of the examination, preparing individuals for the exam, but also for day-to-day operations in the professional environment. Separated into four modules, the book covers the main competencies of most state practical examinations: audiometric assessment, ear impressions, hearing instrument fitting, and hearing instrument care and follow-up.

The competency modules are divided into chapters related to the concept of the module. Each chapter begins with objectives and terms with definitions to help orient the reader to the topic. Each module concludes with a “Putting It All Together” section, tying together the concepts of the module with practical activities and allowing the individual to perform the competency as they would for the licensing examination. The section is followed by module quiz questions that allow the reader to increase comprehension and test their knowledge.

New to the Second Edition

  • Two new chapters on Infection Control and Tympanometry
  • Module quizzes to check reader understanding for each major section
  • glossary of terms with definitions
  • Additional appendices, including “cheat sheets” with quick information on important topics, an abbreviations chart, and answers to module quiz questions
  • Access to online supplemental materials and additional quiz questions for each module on a PluralPlus companion website

About The Author

Suzanne Krumenacker, AuD is a licensed Clinical and Dispensing Audiologist. She has worked on the manufacturing side of Audiology as a Manager, Staff Audiologist and Trainer for NuEar and Starkey Hearing Technologies for over 15 years. She has spent over 6 years in a private practice setting fitting and dispensing hearing aids. Currently, she works as a private contractor. Dr. Krumenacker earned her Bachelor of Science in Hearing and Speech Science as well as her Master’s Degree in Audiology from the State University of New York at Plattsburgh. She earned her Doctorate Degree in 2010 from the Arizona School of Health Sciences. She has a passion for the profession, more importantly hearing aid dispensing, so during her free time, she coaches and trains individuals from all over the country to prepare for their State Hearing Aid Dispensing Licensing exams.

Table of Contents


Module 1. Audiometric Assessment
Chapter 1. Hearing Loss
Chapter 2. Audiogram Interpretation
Chapter 3. FDA Red Flags
Chapter 4. Infection Control
Chapter 5. Otoscopic Inspection
Chapter 6. Testing Equipment
Chapter 7. Tympanometry
Chapter 8. Testing Procedures
Chapter 9. Concepts of Masking
Module 1. Putting It All Together
Module 1. Quiz

Module 2. Ear Impressions
Chapter 10. Otoscopic Inspection for Impression
Chapter 11. Ear Impression Preparation
Chapter 12. After the Impression
Module 2. Putting It All Together
Module 2. Quiz

Module 3. Hearing Instrument Fitting and Orientation
Chapter 13. Delivering a Behind-the-Ear Hearing Aid or Receiver-in-the-Canal Hearing Aid
Chapter 14. Earmolds
Chapter 15. Delivering an In-the-Ear Hearing Aid
Module 3. Putting It All Together
Module 3. Quiz

Module 4. Hearing Instrument Care and Follow-Up
Chapter 16. Replacing Earmold Tubing
Chapter 17. Routine Follow-Up Service
Chapter 18. Troubleshooting
Module 4. Putting It All Together
Module 4. Quiz

Recommended Reading Material
Module Quiz Answers
Appendix A. State Hearing Aid Dispenser Licensing Department Information
Appendix B. Spondee Word List
Appendix C. Blank Audiograms
Appendix D. Hearing Aid Delivery Checklist
Appendix E. Troubleshooting a Hearing Aid
Appendix F. FDA Red Flags Cheat Sheet


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