About The Book

Patient-Provider Communication: Roles for Speech-Language Pathologists and Other Health Care Professionals presents timely information regarding effective patient-centered communication across a variety of health care settings. Speech-language pathologists, who serve the communication needs of children and adults, as well as professionals from medical and allied health fields will benefit from this valuable resource.

This text is particularly relevant because of changes in health care law and policy. It focuses on value-based care, patient engagement, and positive patient experiences that produce better outcomes. Authors describe evidence-based strategies that support communication vulnerable patients, including individuals who have difficulty speaking, hearing, understanding, seeing, reading, and writing, as well as patients whose challenges reflect limited health literacy, and/or differences in language, culture, religion, sexual orientation, and so on. Topics addressed include patient-provider communication in medical education, emergency and disaster scenarios, doctor’s offices and clinics, adult and pediatric acute care settings, rehabilitation, long-term residential care, and hospice/palliative care situations.

The editors are recognized internationally for their work in the field of communication disorders and have been active in the area of patient-provider communication for many years. Patient-Provider Communication is a must-have resource for speech-language pathologists and other health care providers at the forefront of quality patient-centered care.

About The Authors

Sarah W. Blackstone, PhD, CCC-SLP, is president of Augmentative Communication, Inc. She has authored multiple texts in the augmentative and alternative communication field as well as articles in Augmentative Communication News and other publications. She is a partner emerita of the Rehabilitation Engineering Research Center on Communication Enhancement where she recently coordinated the patient/provider communication group. Dr. Blackstone has practiced at Johns Hopkins Medical Center in Baltimore, Maryland, and in a private practice that serves children and adults with complex communication needs.

David R. Beukelman, PhD, CCC-SLP, is the Barkley Professor of Communication Disorders at the University of Nebraska-Lincoln. He has served as director of research and education for the Communication Disorders Division, Munroe-Meyer Institute for Genetics and Rehabilitation at the University of Nebraska Medical Center. As a research partner in the Rehabilitation Engineering Research Center on Augmentative and Alternative Communication, he has focused on communication supports for adults with acquired medical conditions. He serves as a senior researcher and clinical consultant for the Madonna Rehabilitation Hospital, Lincoln, Nebraska.

Kathryn M. Yorkston, PhD, BC-ANCDS, is a professor of rehabilitation medicine and head of the speech pathology division within the Department of Rehabilitation Medicine at the University of Washington Medical Center. She is the coauthor of two textbooks: Management of Speech and Swallowing Disorders in Degenerative Diseases and Management of Motor Speech Disorders in Children and Adults. She is currently the chair of the writing committee for practice guidelines in dysarthria for the Academy of Neurologic Communication Disorders and Sciences.

Table Of Contents

Chapter 1. Building Bridges to Effective Patient-Provider Communication

Sarah W. Blackstone, David R. Beukelman, and Kathryn M. Yorkston

Chapter 2. Issues and Challenges in Advancing Effective Patient-Provider Communication

Sarah W. Blackstone

Chapter 3. Medical Education: Preparing Professionals to Enhance Communication Access in Health Care Settings

Kathryn M. Yorkston, Carolyn R. Baylor, Michael I. Burns, Megan A. Morris, and Thomas E. McNalley

Chapter 4. Enhancing Communication in Outpatient Medical Clinic Visits

Kathryn M. Yorkston, Carolyn R. Baylor, Michael I. Burns, Megan A. Morris, and Thomas E. McNalley

Chapter 5. Integrating Emergency and Disaster Resilience Into Your Everyday Practice

Sarah W. Blackstone and June Isaacson Kailes

Chapter 6. Adult Acute and Intensive Care in Hospitals

Richard R. Hurtig, Marci Lee Nilsen, Mary Beth Happ, and Sarah W. Blackstone

Chapter 7. Pediatric Acute and Intensive Care in Hospitals

John M. Costello, Rachel M. Santiago, and Sarah W. Blackstone

Chapter 8. Patient-Provider Communication in Rehabilitation Settings

David R. Beukeleman and Amy S. Nordness

Chapter 9. Residential Long-Term Care

David R. Beukelman

Chapter 10. Enhancing Communication in Hospice Settings

Lisa G. Bardach

Chapter 11. Making It Happen: Moving Toward Full Implementation

Sarah W. Blackstone, David R. Beukelman, and Kathryn M. Yorkston

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